Refund Policy

Thank you for choosing Aice Easy for your smart home solutions. We strive to provide you with the best products and services, and your satisfaction is our top priority. Please read our refund policy carefully to understand your rights and options.

1. Returns and Refunds

1.1. Eligibility: We accept returns and process refunds for eligible products within 30 days from the date of purchase.

1.2. Conditions: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. It should also include all accessories, manuals, and any other items that came with the product.

1.3. Refund Process: To initiate a refund, please contact our customer support team with your order details and the reason for the return. We will guide you through the return process and provide you with further instructions.

1.4. Refund Method: Once we receive the returned product and verify its eligibility, we will process the refund to the original payment method used during the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's policies.

2. Non-Refundable Items

2.1. Installation and Setup Fees: Please note that installation and setup fees are non-refundable. These fees cover the cost of professional installation and configuration services provided by our team.

2.2. Customized or Personalized Products: Any product that has been customized or personalized specifically for you cannot be returned or refunded unless there is a manufacturing defect or damage during transit.

3. Warranty and Defective Products

3.1. Warranty Coverage: Our products are covered by a limited warranty. If you believe your product is defective or has a manufacturing issue, please refer to our warranty policy for further instructions on how to process a warranty claim.

3.2. Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue promptly.

4. Exceptions

4.1. Third-Party Products: Please note that certain products sold on our website may be subject to the refund policies of the respective third-party manufacturers or sellers. In such cases, we will provide you with the necessary information to process your refund directly with the third-party.

5. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team. We are here to help and ensure your satisfaction with our products and services.

Note: This refund policy is subject to change without prior notice. Please refer to the latest version available on our website for the most up-to-date information.